Service Terms & Conditions
Table of Contents
1. Service Plans Overview
Our service plans are designed to provide comprehensive car care solutions. Each plan offers different levels of coverage and benefits, tailored to meet various customer needs and vehicle requirements.
- Plans are available for vehicles with engine sizes up to 5.0L
- Service intervals are scheduled according to manufacturer recommendations
- All work is carried out by qualified technicians
- Genuine or OE-quality parts are used for all services and repairs
2. Payment Terms
Service plans are paid through monthly installments. The payment terms are structured to provide affordable access to quality vehicle maintenance.
- Monthly payments are collected via direct debit
- Minimum contract terms apply based on the selected plan
- Early termination fees may apply
- Prices are inclusive of VAT
3. Customer Obligations
To maintain the validity of your service plan and ensure optimal vehicle performance, customers must adhere to certain obligations.
- Maintain regular service intervals as specified in the plan
- Report any vehicle issues promptly
- Keep the vehicle maintained between services
- Provide accurate vehicle information
4. Service Delivery
Our service center in Bournemouth is equipped to handle all scheduled maintenance and repairs covered under your plan.
- Services are performed at our Bournemouth location
- Collection and delivery services available on selected plans
- Courtesy cars subject to availability and eligibility
- Emergency repairs handled during business hours
5. Cancellation Policy
We understand that circumstances may change. Our cancellation policy is designed to be fair while protecting both parties' interests.
- 30-day notice required for cancellation
- Cancellation fees may apply within minimum term
- Unused services may be refunded at our discretion
- Written notice required for all cancellations
6. Warranty Information
All work carried out under our service plans comes with comprehensive warranty coverage for your peace of mind.
- 12-month warranty on all repairs
- Parts warranty as per manufacturer terms
- Labor warranty on all work completed
- Warranty valid at our Bournemouth service center